We pride ourselves in our selection. If you are unsatisfied with your product and meet the Return Criteria below, we will happily refund as store credit for the value of the merchandise. Original shipping and handling fees are non-refundable.
If you meet all of the following requirements, you may proceed with the return process outlined below.
Return must be conducted within 10 days from the day you receive them (base on the date provided by the courier)
Return must be done in-store or alternative, you may sent it to the SF express EF box*. Store credit will be issued. Please message us before proceeding on the return.
Item/s must be unworn and unwashed
All tags must be attached ( We do double check this before sending it out. The possibility of having no tag and full of sweat and make up is impossible. Please do not treat us like stupid and DO NOT RETURN WORN ITEMS. We are all trying to make a living here, and life is not easy. So please please please don't return stuff at this condition to us)
Accessories and yoga props such as headwear, yoga mat, yoga towels etc are not refundable for sanitary purposes
Items marked final sale are not refundable or exchangeable. Promotional items may be final sale, see specific promotion for full details.
If return is due to damage or quality issues, or wrong item sent, please contact customer service at firstname.lastname@example.org before you proceed with the return process
*Please note: shipping back items that do not fall within the above policy without consulting customer service will not guarantee an exchange or replacement. We take the satisfaction of our customers and the quality of our product very seriously and want to ensure that you are 100% happy with your purchase. For this reason it is mandatory that you speak with a customer service agent if your garment does not fall within the Return Policy criteria.
Send an email to email@example.com indicating your order number and the items you wish to return.
Within 48 hours you will be sent a confirmation email with the address of Asia Yogies via email
Please return the item in person to our store at Causeway bay. 505 Hennessy Road, Solo Radio City Unit 613, Causeway Bay, Hong Kong (Please confirm the hours with us beforehand. The most updated store hour can be found on our Facebook page and our front page). You may choose between exchange, issue store credit or online store credit for this method of return.
You may also return it to the following EF box by SF Express. Please sent us a picture of the shipping slip with the tracking number through whatsapp at +852 65244836 or email us at firstname.lastname@example.org. For this method of return, only online store credit will be issue
On the receiver box in the express form, please fill in the following
Company Name: Asia Yogies
Contact Name: Vicky
Tel number: +852 65244836
Address: Shop B06, B1/F, Radio City SOLO, 505 Hennessy Road, Causeway Bay, Hong Kong(EF Locker)
Postal Code: H852T006P
To enjoy our free return to EF Locker, please sent from a SF station or a SF Service Center by Shipper Paid method to our EF locker. TheReturn shipping fee will be return to you as store credit for your next purchase once we receive the package. Other methods of return is at your own cost. This store credit is not entitle to any promotional offer.
STORE CREDITS ARE NOT ENTITLE TO FREE SHIPPING
*SHOULD ANY DISPUTE ARISE, THE DECISION OF asia yogies limited SHALL BE FINAL.